Cancellation Policy

Last updated: 8 October 2026

Plans change. This page explains exactly when you can still stop an order, how to do it, and what happens if it has already left us. Nola & Gwen is the commercial name of Joop Yellow Strategies LLC.

Cancelling an order

You can cancel your order free of charge within 15 minutes of placing it, as long as it has not yet been packed. Email support@nolagwenboutique.com with your order number and the word CANCEL in the subject line.

A cancellation is final only once we have confirmed it to you by email. That confirmation carries a reference number. Keep it: it is your proof that the order was stopped, and the date on it is what counts.

Once an order has been packed we can no longer stop it, even inside the window above. We tell you straight away if that happens, and your 30 day return starts the moment it arrives.

Changing an order instead of cancelling

To change a size, a colour or a delivery address, email support@nolagwenboutique.com within 15 minutes. If the parcel has not been packed we change it for you at no cost. After that it becomes a return under our Return & Refund Policy.

If it has already shipped

Once a parcel is on its way it cannot be recalled. You have two options: refuse the delivery, or accept it and start a return within 30 days of delivery. Both are covered in our Return & Refund Policy. If you would like to discuss your options before taking either step, email us and we will find the best solution for your situation.

Refunds after a cancellation

A cancelled order is refunded in full, including any delivery charge you paid, to the payment method you used. We start the refund on the day we confirm the cancellation, and it is processed within 14 business days. Your bank usually needs another 5 to 10 business days to show it.

When we cancel an order

We may cancel an order if an item is out of stock, if a price was shown incorrectly, if we cannot verify the payment, or if a fraud check flags it. You are told by email the same day and refunded in full. You are never charged for an order we cancel.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this website limits those rights. Our own 30 day change-of-mind window sits on top of them, not instead of them. Australia has no general cooling-off period for online purchases, so that window is a promise we make to you, and we treat it as binding.

If you believe we have not met our obligations, email support@nolagwenboutique.com first. You can also contact the Australian Competition and Consumer Commission at accc.gov.au.

Before you contact your bank

If you believe an order was cancelled and you were still charged, email support@nolagwenboutique.com first. We answer within 24 hours on a business day. A bank dispute takes 30 to 60 days, you have no say in it while it runs, and we are not allowed to refund you while one is open. Coming to us first is simply the faster route to your money.

Contact

Store Name: Nola & Gwen
Business Address: Joop Yellow Strategies LLC, 2106 House Ave, Suite 760, Cheyenne, WY 82001, United States
Email: support@nolagwenboutique.com
Business Days: Monday to Friday, 9:00 to 17:00 AEST

Payments appear on your statement as nola & gwen.