Terms of Service

Last updated: 9 October 2026

Nola & Gwen is the commercial name of Joop Yellow Strategies LLC. These Terms and Conditions govern access to and use of the website nolagwenboutique.com (the Website), owned by Joop Yellow Strategies LLC, with registered office at 2106 House Ave, Suite 760, Cheyenne, WY 82001, United States, as well as the services and products offered by Nola & Gwen on the Website.

Store Name: Nola & Gwen
Business Address: Joop Yellow Strategies LLC, 2106 House Ave, Suite 760, Cheyenne, WY 82001, United States
Email: support@nolagwenboutique.com
Business Days: Monday to Friday, 9:00 to 17:00 AEST

We typically respond within 24 hours on a business day. Whether it is a product question or a problem with an order, a person reads your email.

Nola & Gwen provides this Website subject to these Terms and Conditions. By visiting the Website, or using the services or applications on it, you accept these Terms and Conditions.

Access to the Website does not require registration. To place an order you will be asked to provide your details and accept these Terms before payment is completed.

Through the Website, Nola & Gwen offers a curated selection of quilted bags under the Nola & Gwen brand. These Terms define the rights and obligations of Nola & Gwen and of users, and they are the only Terms applicable to the use of the Website and to orders placed through it, replacing any other conditions unless agreed otherwise in writing.

Please read these Terms carefully before using the Website. By using any part of it you agree to be bound by them. If you do not agree with them, you may not use the Website or place an order.

Any new features or tools added to the store are also subject to these Terms. You can review the current version on this page at any time. We may update or replace any part of these Terms by posting the change here. Your continued use of the Website after a change is published counts as acceptance of it.

Our store is hosted on Shopify, which provides the e-commerce platform we use to sell to you.

Section 1 - Online store terms

By agreeing to these Terms you confirm that you are at least the age of majority where you live, or that you have the consent of a parent or guardian to use this Website.

You may not use our products for any illegal or unauthorised purpose, and you may not break any law in your jurisdiction while using our Service, including copyright law.

You must not transmit any worms, viruses or code of a destructive nature.

A breach of any of these Terms results in immediate termination of your access to our Services.

Section 2 - General conditions

We may refuse service to anyone, for any lawful reason, at any time.

You understand that your content, not including payment card information, may be transferred unencrypted, and may involve transmission over various networks and changes needed to fit the technical requirements of connecting networks or devices. Payment card information is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.

The headings in this agreement are for convenience only and do not affect these Terms.

Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete or current. The material here is provided for general information and should not be used as the only basis for a decision. Any reliance on it is at your own risk.

This site may contain historical information, which is provided for reference and is not current. We may change the contents of the site at any time, and we have no obligation to update any information on it.

Section 4 - Modifications to the service and prices

Prices for our products may change without notice.

We may modify or discontinue the Service, or any part of it, at any time without notice.

We are not liable to you or to any third party for any modification, price change, suspension or discontinuation of the Service, except where the Australian Consumer Law provides otherwise.

Section 5 - Products

Certain products may be available exclusively through the Website. They may be limited in quantity and are subject to return or exchange in line with our Return & Refund Policy and your rights under the Australian Consumer Law.

Our products are made and dispatched by our fulfilment partner in China, and travel to you with an international courier and a local carrier. Delivery times and costs are set out in our Shipping Policy.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen shows any colour accurately.

We may limit the sale of our products to any person, region or jurisdiction, and we may limit quantities. All product descriptions and prices may change at any time without notice. We may discontinue any product at any time. Any offer made on this site is void where prohibited.

All prices on this Website are in Australian dollars and include GST where it applies.

Section 6 - Orders, billing and account information

Your order is an offer to buy. Our automatic confirmation email means we have received it, not that we have accepted it. The contract between us is formed when we dispatch your order and send you a shipping confirmation.

If we cannot accept your order, for example because an item is out of stock, because of an obvious pricing error, or because a fraud check flags it, we will tell you and refund anything you have paid in full.

We may refuse any order, and we may limit or cancel quantities bought per person, per household or per order. Those limits may include orders placed on the same account, with the same card, or to the same billing or shipping address. If we change or cancel an order, we will try to reach you on the email address or phone number given when the order was placed. We may limit or refuse orders that appear to be placed by dealers or resellers.

You agree to give current, complete and accurate purchase and account information for every order, and to keep it up to date so that we can complete your transaction and contact you if we need to.

Section 7 - Payment

Our website may permit you to purchase certain products through the website, including physical products offered by third-party suppliers and fulfilled on our behalf. You acknowledge and agree that all information you provide with regard to a purchase of our products, including, without limitation, credit card, PayPal, or other payment information, is accurate, current, and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card, PayPal, or other payment information you provide when completing a transaction.

We reserve the right, with or without prior notice and in our sole discretion, to (a) discontinue, modify, or limit the available quantity of any products and (b) refuse to allow any user to purchase any product or deliver such products to a user or a user-designated address.

When you purchase products from our store, you (a) agree to pay the price for such products as set forth on the applicable product page, along with all shipping and handling charges and applicable taxes in connection with your purchase (the "Full Purchase Amount"), and (b) authorize us or our third-party payment processors to charge your credit card, PayPal account, or other payment method for the Full Purchase Amount.

We may allow you to purchase products and designate them for delivery at a future date. In such instances, you acknowledge and agree that we may charge your credit card or other payment method for the Full Purchase Amount on the date of purchase, rather than on the actual date of shipment or delivery of the applicable products.

Unless otherwise noted, all currency references are in Australian dollars. All fees and charges are payable in accordance with the payment terms in effect at the time the fee or charge becomes payable.

Payment may be made by credit card, debit card, PayPal, or any other payment method we make available. Orders will not be processed until payment has been received in full. Any payment holds, authorization delays, or restrictions placed on your account by your bank, card issuer, PayPal, or other payment processor are solely your responsibility.

Section 8 - Optional tools

We may give you access to third party tools that we neither monitor nor control. You agree that those tools are provided as is and as available, and any use of them is at your own risk. Please make sure you are familiar with the terms on which the relevant provider supplies them.

Section 9 - Third party links

Some content, products and services available through our Service may come from third parties. Third party links on this site may take you to websites that are not affiliated with us. We do not examine or evaluate their content and we are not responsible for it. Please read their policies before you engage with them, and direct any complaint about a third party product to that third party.

Section 10 - User comments, feedback and other submissions

If you send us creative ideas, suggestions, proposals or other material, whether we asked for it or not, you agree that we may edit, copy, publish, distribute, translate and otherwise use it in any medium, at any time, without restriction. We are under no obligation to keep it confidential, to pay for it, or to respond to it.

We may, but do not have to, monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's intellectual property or these Terms.

You agree that your comments will not infringe anyone's rights, and will not contain unlawful, abusive or obscene material, or any virus or malware. You may not use a false email address, pretend to be someone else, or mislead us about the origin of a comment.

Section 11 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12 - Errors, inaccuracies and omissions

There may occasionally be information on our site that contains a typographical error, an inaccuracy or an omission relating to a product description, price, promotion, offer, shipping charge, transit time or availability. We may correct any such error and change or update the information, and we may cancel an order if any information was inaccurate, at any time and without notice, including after you have placed your order.

Section 13 - Prohibited uses

You may not use this site or its content: for any unlawful purpose; to ask others to take part in unlawful acts; to break any regulation, rule, law or local ordinance; to infringe our intellectual property or that of anyone else; to harass, abuse, insult, harm, defame, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or get around the security features of the Service.

Section 14 - Disclaimer of warranties and limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error free.

Except for the guarantees that cannot be excluded under the Australian Consumer Law, the Service and all products delivered through it are provided as is and as available.

Where the Australian Consumer Law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, paying the cost of replacing or repairing them, or refunding the price paid.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law and that cannot lawfully be excluded, restricted or modified.

Section 15 - Indemnification

You agree to indemnify and hold harmless Joop Yellow Strategies LLC and its officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by a third party because of your breach of these Terms, or your breach of any law or of the rights of a third party.

Section 16 - Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, it is still enforceable to the fullest extent permitted by law, and the unenforceable part is treated as removed without affecting the validity of the rest.

Section 17 - Termination

Obligations and liabilities incurred before the termination date survive the termination of this agreement.

These Terms apply until terminated by either you or us. You may terminate them at any time by telling us that you no longer wish to use our Services, or by stopping your use of the site.

If we judge that you have failed to comply with any part of these Terms, we may terminate this agreement at any time without notice.

Section 18 - Entire agreement

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, together with any policies posted by us on this site, are the entire agreement between you and us about your use of the Service.

Section 19 - Governing law

These Terms, and any separate agreement under which we provide Services to you, are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state. Nothing in this clause removes or limits any right you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

Section 20 - Changes to these terms

You can review the current version of these Terms on this page at any time. We may update, change or replace any part of them by posting the change on our website. Your continued use of the Website after a change is published counts as acceptance of it.

Section 21 - Cancellations, returns and refunds

The full detail is in our Return & Refund Policy, and that policy is the one that governs. In short:

Cancelling. You can cancel free of charge within 15 minutes of placing your order, by emailing support@nolagwenboutique.com. After that your order enters preparation and can no longer be cancelled. A cancellation is final once we have confirmed it to you by email.

Returning. You have 30 days from the delivery date to request a return, for any reason. The item must be unused and unwashed, in its original condition, with tags and packaging intact.

Before you post anything. Contact us at support@nolagwenboutique.com first. We will provide you with a return label and instructions. Items sent back without an approved return cannot be matched to an order.

Where returns go. Approved returns are received at our returns address:

Give Back Box - Nola & Gwen Returns
5419 Hollywood Blvd., Suite 160
Los Angeles, CA 90027, United States

Return shipping. For a change of mind, the cost of returning the item to us is yours, including the return postage, a prepaid return shipping label (currently A$15, deducted from your refund), and any customs clearance charges to the United States. Where the item is faulty, damaged or not what you ordered, you pay nothing.

Refunds. Once your return reaches us and has been inspected, we process your refund within 14 business days, to the payment method you used. There is no restocking fee.

When it is our fault. If an item arrives damaged, faulty or incorrect, email us within 14 days of delivery with a photo of the item and the packaging. We will arrange a replacement at no cost to you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this website limits those rights. Our own 30 day change-of-mind window sits on top of them, not instead of them. Australia has no general cooling-off period for online purchases, so that window is a promise we make to you, and we treat it as binding.

If you believe we have not met our obligations, email support@nolagwenboutique.com first. You can also contact the Australian Competition and Consumer Commission at accc.gov.au.

Section 22 - Payment disputes and chargebacks

If something has gone wrong with your order, please email us at support@nolagwenboutique.com before you raise a dispute with your bank or card provider. We answer within 24 hours, and almost everything we see is sorted out the same week.

We ask for a practical reason, not a legal one. A bank dispute takes 30 to 60 days, you have no say in it while it runs, and we are not allowed to refund you while one is open. Coming to us first is simply the faster route to your money or your replacement.

When a dispute is raised, we will submit the evidence we hold to your bank or card provider. That includes your order confirmation, the item and size you ordered, the payment record, the full tracking history, proof of delivery where the carrier provides it, and our email correspondence with you.

While a dispute is open we cannot issue a refund, pay out a return or send a replacement for the same order, because that would mean paying for it twice. Everything continues as soon as the dispute is closed.

Nothing in this section affects your right to dispute a payment with your bank. It sets out what we do when you use it.

Section 23 - Contact information

Store Name: Nola & Gwen
Business Address: Joop Yellow Strategies LLC, 2106 House Ave, Suite 760, Cheyenne, WY 82001, United States
Returns Address: Give Back Box - Nola & Gwen Returns, 5419 Hollywood Blvd., Suite 160, Los Angeles, CA 90027, United States
Email: support@nolagwenboutique.com
Business Days: Monday to Friday, 9:00 to 17:00 AEST

Payments for orders placed on this Website appear on your bank or card statement as nola & gwen. If you see a charge you do not recognise, email us before contacting your bank and we will identify it for you the same day.

Talk soon,
The Nola & Gwen Team