Shipping Policy

We believe a good order should arrive with zero hassle and zero surprises. The price you see at checkout is the whole price, and nothing else is ever asked of you at the door.

Whether this is your first Nola & Gwen piece or your third, what you pay and when it lands are two things you will never have to guess about.

Where We Ship

Right now we proudly serve customers across Australia only. From big cities to small towns, if you are in Australia, we are shipping to your doorstep. We ship all orders from our fulfilment partner in China.

Because of that, your tracking can show two different carriers on the way to you, which is completely normal. Everything is settled at checkout, so no additional duty, GST or import charge will be asked of you on delivery.

Shipping Timeframes

Processing time. Orders are typically processed within 1 to 3 business days. Once your order is confirmed we will get it ready and out the door fast.

Estimated delivery time. Shipping usually takes 6 to 10 business days, depending on where in Australia you are. You will receive a tracking link as soon as your order is on its way.

Tracking Your Order

Once your package ships, we will send you a confirmation email with your tracking link so you can follow its journey from our hands to yours.

Tracking often takes a few days to show its first real update, so a quiet page does not mean a stuck parcel.

Still waiting once those 10 business days have passed? Just reach out. We will chase it for you and come back with a real answer, not a holding message. If your order has not arrived by business day 13 and the carrier cannot confirm delivery, we will issue a full refund.

Questions?

Need help with your shipment? Reach out any time.

Email: support@nolagwenboutique.com
Business Days: Monday to Friday, 9:00 to 17:00 AEST

We answer every email within 24 hours, and a person reads yours.